Privacy Policy

About our Privacy Policy

1. Casinoways.com as a data controller has a legal obligation under license regulation to process personal data from our players in order to be able to offer our players the possibility to participate in online games as we all as to provide you with the supporting services. This Privacy Policy explains what personal data we collect and why we collect it:
   1. When you register a Player Account with Casinoways.com you agree to this Privacy Policy. If you would not agree with the terms of this Privacy Policy, you should not use our website Casinoways.com.
   2. Our Privacy Policy forms an agreement between you and Casinoways.com. At times, when we are required we may need to update the information of our policy. We will notify our players to the best of our abilities, however it is always good to check in and read the policy from time to time. A player's continued use of Casinoways.com and our related services such as customer support and others will make up your approval to our Privacy Policy.

What Information Do We Collect

1. The Personal Information which we may request to use and process includes, but is not limited too;
   • Any of the personal information that you under our license regulation provide to us in connection with player account registration, payments transactions as well as any other data that you further submit on, via Casinoways.com, email, mobile messaging services, online messaging services.
   • All communication with us via Casinoways.com, email, web chat or through other means of communication;
   • All Player Account transaction history
   • Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information stored in our system;
   • Documents and proofs requested by us to verify your account for KYC (Know your customer) reasons, to process deposits or withdrawals and to do anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport and ID copies, utility bills, bank statements, etc.

What information Do We Not Collect

1. We do not collect any specific personal data categories about you. This includes information related to your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political views, union membership, health information, genetic and biometric data.
2. We also do not collect information about convictions in criminal cases and crimes.

How We Use Your Information

1. We process the Personal Information we collect from you in order to deliver our services.

Marketing Communication

1. If you have not opted out from receiving promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications and promotions.
2. Casinoways.com may send newsletters and direct messages containing promotional content such as bonuses and free spins as well as new product and game releases to its registered customers.
3. Players can unsubscribe from the newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email. A similar option can also be found in “My account”.

How We Collect Personal Information

1. We will not collect any Personal Information about you without your knowledge. We can, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
2. We can also lawfully receive certain Personal Information from online vendors and service providers, such as payment providers.
3. Rest assured that we will use and safeguard any Personal Information so obtained, as set out in this Policy. Any information that you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take any necessary steps to ensure that our agreements with third-party service providers always protect your private information.

How we share information

1. To operate the website and its services to our players, we share information with partners who handle data for us in compliance with our instructions, under the rules of this policy, and the applicable legislation.
2. These partners provide us with global services, such as information technology, gaming content, payments, marketing, data analytics, research and market analysis.
3. In order to be able to improve our customer services and offerings, we may also collaborate with partners who provide analytics and advertising services to us. Due to these services, we get insight into understanding how our users interact with our services, with our ads on the Internet, and measure the performance of such ads. These companies may use cookies and similar technology to collect information about your interaction with our services and other websites and applications. We may share impersonal information that has been set up to de-identify individuals.
4. We do not sell or rent your personal data to third parties.
5. We may disclose a player's personal information if we are required to do so by law, regulation, or other legal warrant.
6. Personal data will only be disclosed to third parties in the following cases:
   1. We are required to do so by law;
   2. If Casinoways.com needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies;
   3. To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
   4. When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;
   5. If our marketing service providers require the data to carry out their tasks;
   6. To any other third party with the player’s prior consent to do so.
7. We use third-party data processors to process limited personal data on our behalf. Such service providers support the website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation.
8. Casinoways.com can also have social media sharing features. Such features are provided by third-party social media platforms such as Facebook. Its processing is governed by the privacy policy of the respective social media platforms.
9. Always keep in mind that data transmitted on the Internet can be sent across national borders, regardless if the sender and receiver are in the same country. This can result in your emails to us containing your information may be transmitted through a country where the data security is not the same as in the country in which you reside;
10. Therefore, by using the Casinoways.com website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or subcontractors) processing of your data in their respective countries. We will always use our best efforts to ensure that your information and data is treated securely and in accordance with this Privacy Policy.

Data Storage and Safety

1. Following closure of your account, we will store your personal data as long as we are required by law. These data records will only be used should it be required by authorities.
2. We have strong security measures in place to keep your personal information secure, e.g. encryption and information security policies.
3. Access to your personal data is restricted to individuals who have a legitimate need to access the data for the sole reason of performing on their work responsibilities and providing you with required assistance.
4. After logging in to your player account, all information sent to and from the Casinoways.com site is encrypted using 256-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by DigiCert. We are using SSL encryption algorithms to safeguard your payment and card information similarly to most of the world's largest banks and financial institutions.

Security Of Your Data

1. Casinoways.com acknowledges that when we collect and process your Personal Information for the purpose of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.
2. Accordingly, we commit to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to provide secure services to players, and we will take all reasonable precautions to ensure that all the data you have submitted to us remains safe.
3. Your rights:

Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.

You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.

Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account.

Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the My Account tab when you log into your account or the "Contact Us" option within the relevant Service.

Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.

Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.

Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.

Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims. You can exercise your right to object to any profiling that takes place in the course of our use of cookies by managing your settings preferences, as outlined in our Cookie Policy. You also have the right to object to any profiling that is carried out for the purpose of direct marketing. You can exercise this right by using the unsubscribe link found in the marketing communication that you receive from us

Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.

Cookies

1. The Casinoways.com website requires the storing of small pieces of data, known as cookies, on the Players hard drive. Cookies are used to provide our players a better gaming experience and faster browsing through the content. Usage of a cookie is in no way linked to any personal information of the Players. Please note that Casinoways.com website cannot function properly when cookies are disabled.

Third Party Sites

1. The Casinoways.com site will have links to other third party sites. These links are set up fully with their permission. As these links and the content on these sites are not owned or operated by us, so we cannot take responsibility for the content, services, and other on these sites.

Contacting Us

1. If you have questions about this Privacy Policy or want to contact us regarding how we handle your data, you are welcome to send an email to support@Casinoways.com
2. We have an appointed data protection officer who is responsible for managing questions connected to this privacy policy. If you have any questions about this privacy policy, please contact the DPO at support@Casinoways.com, kindly write DPO in the subject.